Front Desk Experience Specialist

ACT Partners; Reston (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

ACT Partners in Reston, VA is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. You will greet guests, manage calls, and coordinate scheduling to set a positive tone.

The role requires strong organizational and communication skills, proficiency with MS Office and Google Workspace, and discretion with confidential information. Prior office experience and customer service mindset are highly valued.

Qualifications

• Proven front desk or office management experience.
• Excellent organizational and multitasking abilities.
• Strong communication and customer-service mindset.
• Proficient with MS Office, Google Workspace, and basic bookkeeping.

Responsibilities

• Greet visitors, clients, and staff warmly and promptly.
• Manage multi-line phone systems professionally and directing calls.
• Handle all front desk duties including scheduling appointments, visitor logs, and correspondence.
• Maintain office organization through filing, data entry, and proofreading for accuracy.
• Support calendar management, appointment scheduling, and basic bookkeeping tasks.
• Utilize Microsoft Office Suite and Google Workspace for daily administrative tasks.
• Provide excellent customer support with courteous phone etiquette.

Skills

Front desk experience

Customer service

Organizational skills

Multitasking

Communication skills

Bilingual abilities

Phone etiquette

Data entry

Basic bookkeeping

Tools

Microsoft Office Suite

Google Workspace

QuickBooks

Job description

ACT Partners in Reston, VA is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. You will greet guests, manage calls, and coordinate scheduling to set a positive tone.

The role requires strong organizational and communication skills, proficiency with MS Office and Google Workspace, and discretion with confidential information. Prior office experience and customer service mindset are highly valued.