Guest Experience Lead - Front Desk Supervisor

Vacatia; Virginia Beach (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Vacatia in Virginia Beach is seeking a Front Desk Supervisor to guide our front desk team and ensure guests receive a warm welcome and a seamless experience.

The role blends leadership with guest service, including training, coaching, and day-to-day operations while supporting a welcoming, efficient check-in and check-out process. The position requires 1–3 years in hospitality with leadership experience, strong communication, and flexibility to work evenings and weekends.

Qualifications

• 1–3 years of front desk experience with leadership experience in hospitality.
• Strong customer service mindset and excellent communication skills.
• Experience with cash handling and financial transactions.

Responsibilities

• Lead front desk team to provide outstanding guest service.
• Oversee check-ins, check-outs, payments, and reservations.
• Train, mentor, and motivate front desk clerks.

Skills

Front desk experience

Leadership

Communication skills

Customer service

Cash handling

Hospitality

Education

High School Diploma/GED

Job description

Vacatia in Virginia Beach is seeking a Front Desk Supervisor to guide our front desk team and ensure guests receive a warm welcome and a seamless experience.

The role blends leadership with guest service, including training, coaching, and day-to-day operations while supporting a welcoming, efficient check-in and check-out process. The position requires 1–3 years in hospitality with leadership experience, strong communication, and flexibility to work evenings and weekends.