Guest Experience Front Desk Associate

Residence Inn By Marriott - Blacksburg - University; Blacksburg (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Special hotel rates

Job summary

Newport Hospitality is seeking a friendly Guest Service Representative for the Blacksburg property. You will greet guests, check them in and out, and provide information about the local area to ensure a memorable stay.

This role requires excellent customer service, strong communication and interpersonal skills, and the ability to work in a fast-paced environment. Previous experience in a customer-facing role is a plus, and all offers are contingent on background checks.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Fast-paced environment

Job description

Newport Hospitality is seeking a friendly Guest Service Representative for the Blacksburg property. You will greet guests, check them in and out, and provide information about the local area to ensure a memorable stay.

This role requires excellent customer service, strong communication and interpersonal skills, and the ability to work in a fast-paced environment. Previous experience in a customer-facing role is a plus, and all offers are contingent on background checks.