Guest Experience Coordinator — Front Desk

Bar Harbor, Maine; Bar Harbor (ME); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental & Vision Insurance

401(k) plan

End of Season Bonus

Referral Bonus

Employee Discounts

EAP

Job summary

The Atlantic Oceanside Hotel and Event Center is seeking a friendly Front Desk Agent to join our guest services team. This full-time, year-round role includes check-in/check-out, reservations support, and guest requests while working under our Front Office leadership.

Overnight Night Audit shifts may be required as part of the rotating schedule. Witham Family Hotels recognizes Maine’s Best Places to Work and fosters an inclusive, family-like environment.

Qualifications

• Previous customer service or front desk experience preferred.
• Strong communication, multitasking, and organizational skills.
• Comfortable using computers and reservation systems (training provided).
• Ability to remain calm and friendly in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Availability to work mornings, evenings, weekends, holidays, and occasional overnight Night Audit shifts.

Responsibilities

• Greet and welcome guests with warmth, professionalism, and a positive attitude.
• Check guests in and out efficiently and accurately.
• Answer phones and handle guest inquiries regarding reservations, amenities, and local attractions.
• Process payments, receipts, and daily auditing tasks.
• Communicate guest needs to housekeeping, maintenance, and management.
• Maintain an organized, clean, and welcoming front desk area.
• Resolve guest concerns with patience, empathy, and strong problem‑solving.
• Assist with administrative and operational tasks as directed.

Skills

Customer service experience

Front desk experience

Communication skills

Multitasking

Organizational skills

Team oriented

Reliability

Tools

Reservation systems

Job description

The Atlantic Oceanside Hotel and Event Center is seeking a friendly Front Desk Agent to join our guest services team. This full-time, year-round role includes check-in/check-out, reservations support, and guest requests while working under our Front Office leadership.

Overnight Night Audit shifts may be required as part of the rotating schedule. Witham Family Hotels recognizes Maine’s Best Places to Work and fosters an inclusive, family-like environment.