Guest Experience Front Desk Associate — Flexible Schedule

Homewood Suites/ Tru by Hilton Albany Crossgates Mall; City of Albany (NY); Presencial; USD 33 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Company Discounts

Supportive environment

Resumo da oferta

Maine Course Hospitality Group in Albany is hiring a Front Office Associate to warmly welcome guests, manage reservations, check-ins and check-outs, and deliver exceptional service at the front desk. You will support smooth operations and provide guests with information about local attractions and hotel amenities.

This role requires strong communication, basic computer skills, and a flexible schedule including nights, weekends, and holidays. Competitive wages and full-time benefits are offered.

Qualificações

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed.
• Must be available to work a flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company sales and service standards
• Assist guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Review VIP arrivals, special requests, and ensure accurate guest notes
• Coordinate with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Conhecimentos

Guest service

Hospitality skills

Verbal communication

Written communication

Formação académica

High school diploma or equivalent

Ferramentas

PMS systems

Descrição da oferta de emprego

Maine Course Hospitality Group in Albany is hiring a Front Office Associate to warmly welcome guests, manage reservations, check-ins and check-outs, and deliver exceptional service at the front desk. You will support smooth operations and provide guests with information about local attractions and hotel amenities.

This role requires strong communication, basic computer skills, and a flexible schedule including nights, weekends, and holidays. Competitive wages and full-time benefits are offered.