Guest Experience Front Desk Agent (Full-Time)

Witham Family Hotels; Ellsworth (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

401(k)

Job summary

Witham Family Hotels’ Hampton Inn Ellsworth is seeking a Front Desk Agent to greet guests, assist with check-ins/check-outs, and ensure a seamless stay. You’ll work in a fast-paced environment, delivering friendly service and resolving issues to keep guests happy.

The full-time, year-round role offers 40 hours weekly, including 2 night audit shifts and 3 evening shifts, with starting pay at $18/hour and a strong benefits package focused on wellness and family.

Qualifications

• Excellent customer service and communication skills.
• Friendly, outgoing personality with a problem-solving mindset.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn hotel software systems.

Responsibilities

• Greet guests with warmth and professionalism.
• Handle check-ins, check-outs, and room assignments efficiently.
• Answer phone calls and respond to guest inquiries.
• Process payments and maintain accurate records.
• Provide local recommendations and information about hotel amenities.
• Resolve guest issues promptly and positively.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Monitor lobby and public areas for cleanliness and guest satisfaction.
• Follow all hotel policies and procedures, including safety and security standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Punctuality

Tools

Hotel software

Job description

Witham Family Hotels’ Hampton Inn Ellsworth is seeking a Front Desk Agent to greet guests, assist with check-ins/check-outs, and ensure a seamless stay. You’ll work in a fast-paced environment, delivering friendly service and resolving issues to keep guests happy.

The full-time, year-round role offers 40 hours weekly, including 2 night audit shifts and 3 evening shifts, with starting pay at $18/hour and a strong benefits package focused on wellness and family.