Guest Experience Front Desk Associate - Flexible Schedule

Maine Course Hospitality Group; Bath (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Company Discounts

Supportive environment

Job summary

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and oversee check-ins/check-outs, ensuring a smooth front desk operation and exceptional guest experience during every stay.

This full-time role requires strong guest service skills, basic computer proficiency, and the ability to multitask in a fast-paced environment. The position supports a supportive team culture and competitive benefits.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Skills

Front desk experience

Guest service

Excellent communication

Basic computer skills

Multitasking

Professional appearance

Tools

Hotel PMS

Job description

Maine Course Hospitality Group is seeking a Front Office Associate to warmly welcome guests, manage reservations, and oversee check-ins/check-outs, ensuring a smooth front desk operation and exceptional guest experience during every stay.

This full-time role requires strong guest service skills, basic computer proficiency, and the ability to multitask in a fast-paced environment. The position supports a supportive team culture and competitive benefits.