Guest Experience Agent | Front Desk & Reservations

Wequassett; Bethany Beach (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

Bethany Beach Ocean Suites is seeking a Front Office Agent to efficiently handle guest check-ins/check-outs, room assignments, and late check-out requests. You will secure payments, issue/reissue room keys, and ensure accurate billing. Coordinate with housekeeping and other staff to provide excellent guest service.

The role requires strong organizational skills, the ability to work under pressure, and a neat, professional appearance. Prior experience in hospitality is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years in a similar front desk/guest services role preferred.
• Neat, well-groomed appearance required.

Responsibilities

• Process guest check-ins and check-outs, assign rooms, and handle late check-out requests.
• Secure payments and manage guest folios and billing adjustments.
• Communicate messages to guests and coordinate with housekeeping on room status.
• Answer calls within three rings with proper salutation.
• Maintain knowledge of hotel operations and services to assist guests.

Education

High school or equivalent

Job description

Bethany Beach Ocean Suites is seeking a Front Office Agent to efficiently handle guest check-ins/check-outs, room assignments, and late check-out requests. You will secure payments, issue/reissue room keys, and ensure accurate billing. Coordinate with housekeeping and other staff to provide excellent guest service.

The role requires strong organizational skills, the ability to work under pressure, and a neat, professional appearance. Prior experience in hospitality is preferred.