Guest Experience Front Desk Specialist

Home2 Suites Williston, VT; Williston (VT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO

Company Discounts

Inclusive work environment

Job summary

Maine Course Hospitality Group is hiring a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins/check-outs while delivering outstanding customer service. This role ensures a positive first impression and smooth front desk operations throughout a guest’s stay.

The position supports a team-oriented environment, with responsibilities spanning guest services, payment processing, and coordination with housekeeping to maintain guest satisfaction.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills; ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed.
• Must be available to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes while following hotel policies and guest needs.
• Review VIP arrivals, special requests, and ensure accurate guest notes.
• Coordinate with Housekeeping on room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas at all times.
• Communicate effectively with management and all hotel departments.
• Represent MCHG positively and professionally while interacting with guests and the community.
• Follow all company policies, procedures, and safety standards.

Skills

Front desk experience

Guest service skills

Communication skills

Computer skills

Tools

PMS software

Job description

Maine Course Hospitality Group is hiring a Front Office Associate to warmly welcome guests, manage reservations, and handle check-ins/check-outs while delivering outstanding customer service. This role ensures a positive first impression and smooth front desk operations throughout a guest’s stay.

The position supports a team-oriented environment, with responsibilities spanning guest services, payment processing, and coordination with housekeeping to maintain guest satisfaction.