Guest Experience Coordinator - Flexible Hours

Island Hospitality Management; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

Dental and vision insurance

Paid time off (PTO)

401(k) retirement plan

Employee discounts on brand properties

Professional development opportunities

Job summary

Island Hospitality Management is seeking a Guest Services Coordinator to handle routine office duties at one of our resorts. You will greet guests, manage inquiries, check-in/out, and support resort communications and admin tasks.

This role requires strong customer service, proficient computer skills, and the ability to adapt to variable weekly hours based on occupancy. Experience at a resort front desk is a plus, and you will contribute to marketing materials and office operations.

Qualifications

• Excellent written and verbal communication skills.
• Strong guest service orientation and interpersonal skills.
• Proficient in Microsoft Office and basic office tasks.
• Prior administrative experience preferred.
• Resort office or front desk experience is a plus.

Responsibilities

• Greet guests and establish rapport.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Answer phones, typing, copying, faxing and filing.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, notices and newsletters.
• Ensure office supplies are stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.

Skills

Intermediate computer skills

Microsoft Office

Email proficiency

Excellent communication

Guest service orientation

Administrative experience

Tools

Microsoft Office

Email

Internet

Job description

Island Hospitality Management is seeking a Guest Services Coordinator to handle routine office duties at one of our resorts. You will greet guests, manage inquiries, check-in/out, and support resort communications and admin tasks.

This role requires strong customer service, proficient computer skills, and the ability to adapt to variable weekly hours based on occupancy. Experience at a resort front desk is a plus, and you will contribute to marketing materials and office operations.