Guest Services Coordinator

Island Hospitality Management; Larkspur (CO); On-site; USD 20,664 - 24,796; Full time

Job summary

Island Hospitality Management is seeking a Guest Services Coordinator for our resort in Colorado. This seasonal role runs from now through October and involves front desk duties, guest relations, and clerical work at the office.

You will greet guests, handle inquiries, check in/out, manage golf cart reservations, and support marketing materials and office operations as needed.

Qualifications

• Intermediate computer proficiency with Microsoft Office, email, and internet usage.
• Excellent written and verbal communication skills.
• Approachable and available for guests while delivering high-quality guest service.
• Administrative experience is preferred.
• Resort office or hotel front desk experience is a plus.

Responsibilities

• Greet guests and establish rapport at the office.
• Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for reservations at the front desk and drive-thru kiosks.
• Assist guests with golf cart reservations and explain rental rules.
• Perform general administrative duties (phones, emails, copying, faxing, filing).
• Maintain resort records, reports, and files.
• Prepare and distribute resort communications (reminders, notices, newsletters).
• Ensure office supplies are stocked and place supply orders as needed.
• Assist with preparing marketing materials.

Skills

Microsoft Office

Email

Internet

Written communication

Verbal communication

Guest service

Administrative support

Job description

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This is a seasonal position from now to October.

Requirements

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations, both at the front desk and in drive-thru kiosks
• Help guests with their golf cart reservations and explain the rules and regulations of renting a golf cart
• Perform general administrative duties such as answering phones, responding to emails, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Job Qualifications

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

IND50