Front Desk & Guest Services Specialist (Flexible Schedule)

Island Hospitality Management; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

HSA/FSA

Dependent care FSA

Identity theft protection

Transit/parking benefits

Pet Insurance

PTO & Wellness incentives

Employee Assistance Program

Wellness subscriptions

Paid sick leave

Family leave

401(k) match

Free room nights

Employee discounts

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage check-in/check-out, handle payments, and assist guests and vendors with a high level of service. You will contribute to smooth front desk operations and coordinate reporting during shifts.

The ideal candidate communicates effectively, stays composed in busy settings, and offers a hospitable experience to all guests. Flexibility in scheduling is supported to accommodate guest occupancy and seasonal needs.

Qualifications

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Responsibilities

• Manage front desk operations and be a reference for guests and vendors.
• Maintain professionalism and courtesy in fast-paced environments.
• Extend outstanding communication to guests, vendors, and team members.
• Support reporting and administrative tasks as assigned by management.

Skills

Guest service

Problem solving

Stress management

Team player

Communication

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage check-in/check-out, handle payments, and assist guests and vendors with a high level of service. You will contribute to smooth front desk operations and coordinate reporting during shifts.

The ideal candidate communicates effectively, stays composed in busy settings, and offers a hospitable experience to all guests. Flexibility in scheduling is supported to accommodate guest occupancy and seasonal needs.