Front Desk Guest Services Specialist — Flexible Hours

Residence Inn by Marriott; Dedham (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid Sick Leave

Vacation Time

Family Leave

401(k) with company match

Job summary

Island Hospitality is seeking a Front Desk Agent to manage all aspects of front desk operations and be a reference for guests and vendors. You will need professionalism, courtesy, and outstanding communication skills to thrive in our fast-paced environment, with flexible scheduling as needed.

This role requires a welcoming presence, the ability to handle inquiries, check-in/check-out, and support reporting during shifts. The team values guest service, initiative, and reliability.

Qualifications

• Must be highly motivated with initiative and achievement drive.
• Ability to anticipate, prevent, identify and solve problems in the workplace.
• Able to work well in stressful situations.
• Be readily available and approachable for all guests while delivering excellent guest service.

Responsibilities

• Oversee front desk operations and guest interactions.
• Assist guests and vendors with information and services.
• Prepare daily shift reports for management.

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality is seeking a Front Desk Agent to manage all aspects of front desk operations and be a reference for guests and vendors. You will need professionalism, courtesy, and outstanding communication skills to thrive in our fast-paced environment, with flexible scheduling as needed.

This role requires a welcoming presence, the ability to handle inquiries, check-in/check-out, and support reporting during shifts. The team values guest service, initiative, and reliability.