Guest Experience Coordinator – Beauty Services

Ulta Beauty; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon and store services. The role involves answering calls and assisting guests in-store, managing bookings, and delivering an exceptional guest experience across salon, haircare, and skincare areas.

You will collaborate with the Experience Manager and ASM to meet service and sales goals while maintaining brand standards. The position requires strong guest service, communication, and product knowledge, with flexibility for

Qualifications

• Proven ability to deliver exceptional guest service.
• Experience in retail or salon environments is a plus.
• Ability to handle sales, refunds and exchanges.

Responsibilities

• Engage guests and promote Ulta Beauty services through in-person and phone interactions.
• Support the experiences team with booking, guest records, and store flow.
• Recommend services and products to guests based on needs.
• Assist with scheduling, events, and guest acquisition initiatives.
• Maintain professional appearance and comply with store procedures.
• Collaborate with managers and stylists to enhance the guest experience.

Skills

Guest service excellence

Sales skills

Communication skills

Technology aptitude

Teamwork

Education

High school diploma preferred

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon and store services. The role involves answering calls and assisting guests in-store, managing bookings, and delivering an exceptional guest experience across salon, haircare, and skincare areas.

You will collaborate with the Experience Manager and ASM to meet service and sales goals while maintaining brand standards. The position requires strong guest service, communication, and product knowledge, with flexibility for