Guest Experience Coordinator

Ulta Beauty, Inc.; Richmond (TX); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services. You will support the Experience Manager and Assistant Services Manager, handle bookings, and provide knowledgeable product recommendations to deliver an exceptional guest experience.

Key duties include answering calls, managing the services booking system, and maintaining a welcoming, compliant salon environment while driving sales and loyalty participation.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficiency with basic technology and sales/product knowledge.

Responsibilities

• Engage with guests and promote Ulta Beauty services and products.
• Answer salon phone calls, manage bookings, and assist guests in-store.
• Support service providers and help drive additional guest visits.
• Maintain a clean, organized salon and salesfloor area.
• Build guest relationships through personalized recommendations and loyalty programs.

Skills

Sales & service

Guest service

Customer relationships

Communication skills

Independent work

Education

High school diploma

1 year experience

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon and store services. You will support the Experience Manager and Assistant Services Manager, handle bookings, and provide knowledgeable product recommendations to deliver an exceptional guest experience.

Key duties include answering calls, managing the services booking system, and maintaining a welcoming, compliant salon environment while driving sales and loyalty participation.