Guest Experience Coordinator

Ulta Beauty; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager. The role focuses on service and retail sales, guest service, and event support, requiring a passion for the beauty industry and strong communication skills.

Responsibilities include handling bookings, answering calls, and ensuring a seamless guest experience while maintaining store and salon operations and compliance.

Qualifications

• 1 year of relevant work experience or equivalent combination of education and experience.
• High level of guest service and sales aptitude.
• Ability to promote services and products effectively.

Responsibilities

• Promote Ulta Beauty services and products to guests and drive sales.
• Answer salon phone calls, manage the services booking system, and handle guest records.
• Book appointments and support in-store events to deliver exceptional guest experiences.
• Maintain salon and store cleanliness, safety, and compliance standards.
• Attend mandatory trainings and meetings to support professional development.

Skills

Tech proficiency

Sales knowledge

Customer relationships

Strong communication

Troubleshooting

Teamwork

Education

High school diploma

Tools

POS system

Apple devices

Booking system

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager and Assistant Services Manager. The role focuses on service and retail sales, guest service, and event support, requiring a passion for the beauty industry and strong communication skills.

Responsibilities include handling bookings, answering calls, and ensuring a seamless guest experience while maintaining store and salon operations and compliance.