Guest Experience Coordinator - Beauty Services & Events

Ulta Beauty; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon, skincare, and beauty services, both in-store and by phone, delivering a comprehensive 360° guest experience.

In this role you will support the Experience Manager and Assistant Services Manager, drive sales and events, manage the services booking system, guest records, and store flow, while upholding Ulta Beauty standards and policies to ensure exceptional guest interactions.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience
• Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
• Demonstrate significant competency in sales, products, and service
• Ability to build and maintain strong customer relationships
• Strong communication skills
• Ability to troubleshoot
• Ability to work independently and as part of a team
• Work a flexible schedule to include days, evenings, weekends, and holidays

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
• Courteously handle sales, refunds and exchanges.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
• Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
• Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

Skills

Sales

Customer service

Communication

Tech proficiency

Teamwork

Problem solving

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon, skincare, and beauty services, both in-store and by phone, delivering a comprehensive 360° guest experience.

In this role you will support the Experience Manager and Assistant Services Manager, drive sales and events, manage the services booking system, guest records, and store flow, while upholding Ulta Beauty standards and policies to ensure exceptional guest interactions.