Guest Experience Coordinator - Beauty Services

Ulta

Boca Raton (FL)

On-site

USD 28,000 - 42,000

Full time

14 days+

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Job summary

Ulta Beauty in Boca Raton, FL is seeking a Guest Coordinator to engage with guests, promote salon services, and support the Experience Manager. You will handle phone and in-person interactions, drive service and retail sales, assist with booking software, guest records, and event execution, and help ensure a seamless, premium guest experience across salon and sales floors.

The role requires a passion for the beauty industry, outstanding guest service, and the ability to quickly learn product

Qualifications

Minimum 1 year of relevant retail or service experience.
Strong communication and interpersonal skills.
Ability to learn salon services and product knowledge.
Proficient with POS systems and basic technology.

Responsibilities

Contribute to meeting or exceeding store goals for retail and service sales.
Provide exceptional guest service by acknowledging guests and offering assistance.
Courageously handle sales, refunds and exchanges.
Support the services team by managing bookings, guest records, and salon traffic flow.
Build the services business by informing guests of promotions and inviting them to try services.
Book appointments for services and in-store events to deliver premium guest experiences.