Guest Experience Coordinator

Novetus; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Novetus Engineering LLC, based in Houston, Texas, is seeking an experienced Receptionist to be the friendly first contact for visitors and callers and to support daily administrative tasks to keep the office running smoothly.

Responsibilities include greeting guests, managing a multi-line phone system, handling mail, coordinating room bookings, and maintaining a tidy front desk. The role requires strong communication, organization, and a professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Professional demeanor and customer service orientation.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to operate basic office equipment (phones, printers, scanners).
• Familiarity with office software such as Outlook, Calendar, or similar tools.

Responsibilities

• Greet and assist visitors, determine their needs, and direct them to the appropriate staff member or location.
• Answer, screen, and forward calls on a multi-line phone system and routing inquiries to the appropriate departments.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain the reception area to ensure it is tidy, clean and presentable.
• Provide basic information to callers or visitors and upscale inquiries when appropriate.
• Coordinate scheduling for conference rooms, appointments, and internal meetings.
• Support administrative tasks such as filing, copying, data entry, and document organization.
• Provide customer service to employees, clients, and vendors with professionalism and courtesy.

Skills

Customer service

Interpersonal communication

Organization

Multitasking

Attention to detail

Administrative proficiency

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Google Calendar

Job description

Novetus Engineering LLC, based in Houston, Texas, is seeking an experienced Receptionist to be the friendly first contact for visitors and callers and to support daily administrative tasks to keep the office running smoothly.

Responsibilities include greeting guests, managing a multi-line phone system, handling mail, coordinating room bookings, and maintaining a tidy front desk. The role requires strong communication, organization, and a professional demeanor.