Customer Experience Associate

Paycom; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Houston, TX is seeking a friendly Customer Experience Associate to manage the front desk and deliver excellent service to visitors and callers. This role supports office operations and ensures clear communication across the organization.

Responsibilities include greeting guests, routing calls, managing calendars, handling mail, and maintaining a welcoming reception area, with opportunities to order supplies and provide general admin support.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist/front desk or customer service experience preferred.
• Training in phone systems, office software, and customer service practices desired.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional, courteous, and customer focused demeanor.
• Proficiency with phone systems, email, calendars, and office software.
• Ability to handle confidential information with discretion.
• Adaptability and problem solving in a fast paced environment.

Responsibilities

• Greet and assist visitors and callers professionally.
• Answer and route phone calls efficiently.
• Manage calendars and shared spaces.
• Handle incoming and outgoing mail and packages.
• Maintain an organized and welcoming reception area.
• Inventory and order office and kitchen supplies.
• Provide general administrative support as needed.

Skills

communication skills

organization

customer focus

proficiency with phone systems

proficiency with email, calendars, and

Education

High school diploma or equivalent

Tools

Phone systems

Office software

Job description

Job Details: Job Location: Houston - Southwest - Houston, TX, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Category: Customer Service,

We are seeking a friendly, organized, and professional Customer Experience Associate to manage our front desk and deliver excellent service to visitors and callers. This role is essential in creating a positive first impression, supporting smooth office operations, and ensuring clear communication throughout the organization.

Duties & Responsibilities

• Greet and assist visitors and callers professionally
• Answer and route phone calls efficiently
• Manage calendars and shared spaces
• Handle incoming and outgoing mail and packages
• Maintain an organized and welcoming reception area
• Inventory and order office and kitchen supplies
• Provide general administrative support as needed

Education & Training

• High school diploma or equivalent required
• Prior experience in a receptionist, front desk, or customer service role preferred
• Training in phone systems, office software, and customer service practices desired

Knowledge, Skills & Experience

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional, courteous, and customer focused demeanor
• Proficiency with phone systems, email, calendars, and office software
• Ability to handle confidential information with discretion
• Adaptability and problem solving skills in a fast paced environment