Guest Experience Coordinator

RRD; Austin (TX); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

A global business support services company is seeking a Receptionist in Austin to deliver exceptional customer service, manage reception duties, and coordinate workflow. The ideal candidate will have at least 3 years of experience in a customer-facing role, particularly in legal or financial services, and possess strong communication and organizational skills. This role emphasizes guest service excellence and requires attention to detail. Competitive pay and a comprehensive benefits package are provided.

Qualifications

• Minimum 3 years’ reception experience in customer service, legal or financial services preferred.
• 1 year experience working on a reception desk for a blue‑chip company.
• Excellent command of the English language, both verbal and written.

Responsibilities

• Lead and direct workflow for reception and concierge services.
• Ensure outstanding service to clients while managing guest interactions.
• Produce reports on schedule and handle operational issues.

Skills

Guest service skills

Communication skills

Problem-solving skills

Time management

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Word

Microsoft Excel

Cisco telephone system

Job description

A global business support services company is seeking a Receptionist in Austin to deliver exceptional customer service, manage reception duties, and coordinate workflow. The ideal candidate will have at least 3 years of experience in a customer-facing role, particularly in legal or financial services, and possess strong communication and organizational skills. This role emphasizes guest service excellence and requires attention to detail. Competitive pay and a comprehensive benefits package are provided.