Guest Experience Concierge

CBRE HV; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Austin seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests. You will be the first point of contact, greet visitors, issue passes, and support events and daily operations.

Responsibilities include answering calls, coordinating activities, managing work orders, and maintaining security procedures while collaborating with vendors and teams to ensure a welcoming, safe workplace.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Excellent communication to exchange straightforward information.

Responsibilities

• First point of contact for all entrants; greet visitors and issue passes.
• Answer phones professionally; create presentations and speak to groups.
• Coordinate recreational, dining, and business activities.
• Manage work orders and coordinate workplace services (mail, supplies, onboarding).
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize on-site events; secure space, setup, and materials delivery.
• Follow security and emergency procedures; notify the appropriate parties.
• Coordinate with vendors supplying services or goods.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Microsoft Office

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Austin seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests. You will be the first point of contact, greet visitors, issue passes, and support events and daily operations.

Responsibilities include answering calls, coordinating activities, managing work orders, and maintaining security procedures while collaborating with vendors and teams to ensure a welcoming, safe workplace.