Guest Experience Ambassador

Korman Communities; Austin (TX); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Collaborative work environment

Robust training program

Comprehensive benefits package

Paid Birthday Time Off

Paid Volunteer Time Off

Complimentary furnished apartments for personal travel

Career advancement opportunities

Job summary

A luxury flexible-stay apartment community brand in Austin, Texas, is seeking a Guest Services Representative to deliver top-notch customer service to residents and guests. The ideal candidate will have experience in the hospitality industry, possess excellent communication and organizational skills, and thrive in a team environment. Responsibilities include maintaining reservations and ensuring a welcoming atmosphere. If you love creating a positive experience, apply today to join a rapidly expanding organization offering competitive compensation and comprehensive benefits.

Qualifications

• Must have face-to-face customer service experience in the hospitality industry.
• Strong interpersonal and relationship-building skills.
• Detail orientation and excellent organizational skills.
• Ability to problem solve and proactively alleviate potential resident concerns.
• Ability to work independently and as part of a team.

Responsibilities

• Be proactive and anticipate residents' needs.
• Provide high-touch customer service to residents and guests.
• Maintain detailed notes on reservations and check suites before guest arrival.
• Communicate with residents, guests, and internal teams.
• Handle day-to-day operations like creating key cards and logging packages.

Skills

Customer service experience

Hospitality mindset

Attention to detail

Excellent communication skills

Organizational skills

Problem-solving ability

Team player

Community knowledge

Luxury lifestyle representation

Tools

Yardi

Orion

Job description

A luxury flexible-stay apartment community brand in Austin, Texas, is seeking a Guest Services Representative to deliver top-notch customer service to residents and guests. The ideal candidate will have experience in the hospitality industry, possess excellent communication and organizational skills, and thrive in a team environment. Responsibilities include maintaining reservations and ensuring a welcoming atmosphere. If you love creating a positive experience, apply today to join a rapidly expanding organization offering competitive compensation and comprehensive benefits.