Guest Experience Concierge — Weekly Pay

Extended-Stay-Hotel; Matthews (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

Extended Stay America in Matthews, NC seeks a Guest Services Representative to warmly assist guests, answer phones, check in/out, and process payments according to company guidelines. The role emphasizes resolving guest issues through proactive service, maintaining front desk areas, and selling the ESA experience to boost reservations while ensuring safety and accuracy in daily front office tasks.

This position offers weekly pay, a supportive team, and benefits including vision and EAP programs,

Qualifications

• High School Diploma or GED; or 1–3 months related experience or training.
• Ability to communicate in English with guests and vendors.
• Proficient operation of the property management system.

Responsibilities

• Assist guests, answer phones, check in/out and collect payment.
• Process reservations, registrations, payments, and departures per guidelines.
• Handle collection efforts of in-house balances and maintain cash/card records.
• Maintain breakfast display and keep front desk areas tidy and organized.
• Sell ESA value to inquiries and convert them into reservations and stays.
• Ensure safety procedures are followed and report incidents promptly.

Skills

English proficiency

PMS software

Cash handling

Guest relations

Reporting & admin

Education

High School Diploma or GED

Job description

Extended Stay America in Matthews, NC seeks a Guest Services Representative to warmly assist guests, answer phones, check in/out, and process payments according to company guidelines. The role emphasizes resolving guest issues through proactive service, maintaining front desk areas, and selling the ESA experience to boost reservations while ensuring safety and accuracy in daily front office tasks.

This position offers weekly pay, a supportive team, and benefits including vision and EAP programs,