Guest Experience Concierge

Extended Stay America; Matthews (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discou

Employee Perks Program offering discou

Job summary

Extended Stay America in Matthews, NC is seeking a Guest Services Representative to assist guests, answer phones, check-in/check-out, and collect payments in line with company guidelines. The role requires delivering friendly, professional service and maintaining front desk operations.

You will handle reservations, maintain daily paperwork, assist with breakfast setup, and ensure safety procedures are followed.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training; or equivalent education/experience.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, check-ins/outs, and payments per guidelines.
• Maintain front desk areas and ensure safety procedures are followed.
• Support breakfast setup and maintain a clean property environment.

Skills

English proficiency

PMS software

Audit reports

Safety procedures

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America in Matthews, NC is seeking a Guest Services Representative to assist guests, answer phones, check-in/check-out, and collect payments in line with company guidelines. The role requires delivering friendly, professional service and maintaining front desk operations.

You will handle reservations, maintain daily paperwork, assist with breakfast setup, and ensure safety procedures are followed.