Front Desk Guest Services Associate | Weekly Pay

Extended Stay Hotels; Miami (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great work environment

Recognition programs

Vision insurance

401(k) Savings Plan

EAP

Job summary

Extended Stay America is seeking a Guest Services Representative to provide outstanding guest experiences, manage front desk operations, and ensure accuracy in payments and records. The role requires professionalism, attention to detail, and a friendly demeanor toward guests and colleagues.

You will handle reservations, registrations, and departures while maintaining a clean and organized work area. Training emphasizes ESA’s service culture and adherence to safety and security procedures.

Qualifications

• Proficient English communication with guests, associates and vendors.
• Proficient operation of property management system technology and audit responsibilities.
• Ability to follow safety rules and operate manuals and procedures.
• Complete routine reports and correspondences.
• Basic arithmetic in all units of measure.
• Apply good judgment at all times.
• Resolve guest-related issues professionally.

Responsibilities

• Assist guests, answer phones, check-in/check-out, and collect payment per guidelines.
• Handle reservations, registrations, payments and departures.
• Maintain cash, credit card and city ledger accounts with accuracy.
• Set up, maintain and remove breakfast displays in a timely manner.
• Keep front desk, lobby and common areas clean and organized.

Skills

English proficiency

PMS operation

Documentation

Report writing

Basic math

Problem solving

Guest relations

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to provide outstanding guest experiences, manage front desk operations, and ensure accuracy in payments and records. The role requires professionalism, attention to detail, and a friendly demeanor toward guests and colleagues.

You will handle reservations, registrations, and departures while maintaining a clean and organized work area. Training emphasizes ESA’s service culture and adherence to safety and security procedures.