Guest Experience Concierge: Personal Local Expert

Sonesta International Hotels; Miami Beach (FL); On-site; USD 57,308,000 - 71,745,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacations & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Additional Perks

Job summary

Sonesta International Hotels in Miami Beach is seeking a Guest Experience Assistant / Concierge to provide personalized recommendations, handle reservations, and share local insights that enhance every guest stay.

You will collaborate with Front Desk, Bell Services, and Food & Beverage to ensure seamless experiences, anticipate guest needs, and create memorable VIP moments when possible.

Qualifications

• Previous concierge, hotel, hospitality, or guest service experience preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent knowledge of local attractions, restaurants, transportation, nightlife, and destination experiences preferred.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, promotions, local events, and destination information.
• Coordinate closely with Front Desk, Bell Services, Valet, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless guest experiences.
• Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
• Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
• Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
• Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
• Any other duties as assigned.

Skills

Concierge experience

Hospitality knowledge

Customer service

Communication skills

Multitasking

Reservation systems

Job description

Sonesta International Hotels in Miami Beach is seeking a Guest Experience Assistant / Concierge to provide personalized recommendations, handle reservations, and share local insights that enhance every guest stay.

You will collaborate with Front Desk, Bell Services, and Food & Beverage to ensure seamless experiences, anticipate guest needs, and create memorable VIP moments when possible.