Luxury Concierge & Guest Experience Specialist

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a Concierge to provide exceptional service to guests by answering questions, making reservations, and providing directions. You will be required to have a deep knowledge of hotel services, local events, and transportation dependencies.

Ideal candidates must possess a minimum of two years concierge operations experience and preferably previous hotel experience. Bilingual skills are highly desirable, and a college degree is preferred. Join us to create memorable experiences for our guests!

Qualifications

• Minimum of two years concierge operations experience; previous hotel experience preferred.
• Bilingual highly desirable.
• High school education or equivalent; college degree preferred.

Responsibilities

• Ensure guest requests are handled in a timely manner.
• Be fully knowledgeable of hotel facilities.
• Advise guests of points of interest in the surrounding area.
• Confirm bookings for theater, tours, and other activities.
• Be pleasant and courteous at all times.

Skills

Guest service orientation

Problem-solving

Communication

Knowledge of local attractions

Bilingual

Education

High school education or equivalent

College degree preferred

Job description

Fontainebleau Miami Beach is seeking a Concierge to provide exceptional service to guests by answering questions, making reservations, and providing directions. You will be required to have a deep knowledge of hotel services, local events, and transportation dependencies.

Ideal candidates must possess a minimum of two years concierge operations experience and preferably previous hotel experience. Bilingual skills are highly desirable, and a college degree is preferred. Join us to create memorable experiences for our guests!