Concierge: Elite Guest Services & VIP Travel

The Setai; Miami Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Setai in Miami Beach seeks a Concierge who delivers personalized guest services in a luxury setting. You will respond to guest requests, provide information on dining, shows, tours, and transportation, and maintain positive relations with guests.

Greet guests by name when possible, coordinate with all hotel departments, arrange reservations, and ensure the concierge area stays organized and up-to-date with local offerings.

Qualifications

• Experience delivering personalized guest service in luxury hospitality.
• Knowledge of local restaurants, spas, entertainment venues, and attractions.
• Experience with high-profile guests and confidentiality.
• Proficiency with Microsoft Office and web research.

Responsibilities

• Provide courteous, efficient guest services and information.
• Greet guests by name when possible and maintain positive relations.
• Make reservations and coordinate transportation for guests.
• Advise on dining, shows, tours, shopping and entertainment.
• Maintain familiarity with local venues to assist guests.
• Coordinate with hotel departments to meet guest needs.
• Ensure concierge area remains clean and organized and billing is accurate.

Skills

Guest service

Multilingual communication

Discretion & confidentiality

Microsoft Office

Job description

The Setai in Miami Beach seeks a Concierge who delivers personalized guest services in a luxury setting. You will respond to guest requests, provide information on dining, shows, tours, and transportation, and maintain positive relations with guests.

Greet guests by name when possible, coordinate with all hotel departments, arrange reservations, and ensure the concierge area stays organized and up-to-date with local offerings.