Guest Experience Concierge: Create Memorable Stays

Sonesta International Hotels Corporation; Miami Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company Co

Paid Vacation & Sick Time

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Miami Beach is seeking a Guest Experience Assistant/Concierge to provide personalized guest service, local recommendations, and seamless experiences that enhance each stay.

You will coordinate with Front Desk and other departments to assist with reservations, tickets, transportation, and special requests, while building strong relationships with local partners to elevate guest experiences.

Qualifications

• Concierge or hotel/guest service experience preferred.
• Strong communication and professional presence.
• Knowledge of local attractions and experiences is a plus.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, F&B, and leadership teams to support seamless experiences.

Skills

Concierge experience

Hospitality knowledge

Guest service

Relationship building

Job description

Sonesta International Hotels Corporation in Miami Beach is seeking a Guest Experience Assistant/Concierge to provide personalized guest service, local recommendations, and seamless experiences that enhance each stay.

You will coordinate with Front Desk and other departments to assist with reservations, tickets, transportation, and special requests, while building strong relationships with local partners to elevate guest experiences.