Guest Experience Concierge

Sonesta Hotels; Miami Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 公司匹配

401(k) Retirement Plan with Company 匹配

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Job summary

Sonesta International Hotels in Miami Beach is seeking a Guest Experience Assistant/Concierge to provide personalized guest service, local recommendations, and seamless experiences during stays. You will work in a fast-paced hospitality environment, coordinating with multiple hotel departments to ensure VIP and standard guests alike feel valued.

Join a team that prioritizes exceptional guest engagement, professional communication, and a warm, polished service mindset.

Qualifications

• Previous concierge, hotel, hospitality, guest service, luxury service, tourism, or customer service experience preferred.
• Strong communication, interpersonal, and relationship-building skills with a polished and professional presence.
• Excellent knowledge of local attractions, restaurants, transportation, nightlife, entertainment, and destination experiences preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving skills with the ability to anticipate guest needs and create personalized experiences.
• Experience using reservations systems, guest service platforms, and hotel operating systems preferred.
• Positive, outgoing, and service-driven mindset with exceptional attention to detail.
• Ability to work collaboratively across departments and support overall hotel operations.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
• A passion for hospitality, guest engagement, relationship-building, and creating unforgettable guest experiences.

Responsibilities

• Provide personalized guest service with local dining, entertainment, and destination recommendations.
• Assist guests with reservations, tickets, transportation, directions, and special requests.
• Build relationships with local businesses to enhance guest experiences.
• Support VIP arrivals and special occasions.
• Respond quickly and professionally to guest requests and concerns.
• Maintain knowledge of hotel amenities, services, and local events.
• Coordinate with Front Desk and other teams to support seamless experiences.
• Assist with luggage coordination and lobby guest service operations.

Skills

Concierge experience

Hospitality experience

Guest service

Communication skills

Multitasking

Problem solving

Reservations systems

Team collaboration

Flexibility

Guest engagement

Job description

Sonesta International Hotels in Miami Beach is seeking a Guest Experience Assistant/Concierge to provide personalized guest service, local recommendations, and seamless experiences during stays. You will work in a fast-paced hospitality environment, coordinating with multiple hotel departments to ensure VIP and standard guests alike feel valued.

Join a team that prioritizes exceptional guest engagement, professional communication, and a warm, polished service mindset.