Guest Experience Concierge (On-site, NY)

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Business Support/Concierge in New York to welcome visitors, coordinate office services, and help guests feel valued. The role is on-site, Monday–Friday 9:00–18:00, with a focus on hospitality and administrative tasks.

You will track visitors, manage parking, distribute badges, support onboarding, and assist with mail and courier needs while delivering exceptional service and clear communication.

Qualifications

• Minimum 1 year of hospitality and administrative work experience.
• Client-facing customer service experience required.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure.
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities.
• Collaborate with team members to communicate trends in guest services and develop best practices.
• Multi-task at a fast pace with attention to detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service.

Tools

G Suite/Google Workspace

Job description

Jones Lang LaSalle (JLL) is seeking a Business Support/Concierge in New York to welcome visitors, coordinate office services, and help guests feel valued. The role is on-site, Monday–Friday 9:00–18:00, with a focus on hospitality and administrative tasks.

You will track visitors, manage parking, distribute badges, support onboarding, and assist with mail and courier needs while delivering exceptional service and clear communication.