Client Experience Concierge

jw; San Antonio (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

jw is seeking an Office Concierge to welcome clients and guests, coordinate front desk activities, and support multiple firm departments. This role requires exceptional customer service, discretion, and the ability to manage multiple priorities in a professional setting.

The successful candidate will greet visitors, manage calls, coordinate catering for meetings, and assist with office events while maintaining a polished reception area and ensuring confidentiality of information.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Minimum of one year in reception, hospitality, customer service, or related office environment.
• Law firm or professional services experience preferred; strong customer service mindset required.

Responsibilities

• Greet clients and guests, coordinate building access, and assist with arrival needs.
• Answer calls and direct inquiries to appropriate attorneys or staff.
• Coordinate catering and office events, including setup and materials.
• Provide administrative support to Office Administrator, HR, Recruiting, and practice groups.
• Maintain confidentiality of sensitive information and ensure professional reception area.
• Support office operations by handling deliveries, vendor coordination, and scheduling tasks.

Skills

Customer Service

Professionalism

Communication

Time Management

Discretion

Education

High school diploma or GED

Associate/Bachelor preferred

Tools

Microsoft Office

Job description

jw is seeking an Office Concierge to welcome clients and guests, coordinate front desk activities, and support multiple firm departments. This role requires exceptional customer service, discretion, and the ability to manage multiple priorities in a professional setting.

The successful candidate will greet visitors, manage calls, coordinate catering for meetings, and assist with office events while maintaining a polished reception area and ensuring confidentiality of information.