Guest Experience Concierge

JLL; New York (NY); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Business Support, Concierge-1 in New York, NY to warmly welcome guests, assist with arrivals and departures, and provide office orientation. Maintain a professional, energetic demeanor in a fast-paced environment.

Requirements include at least 1 year in hospitality and administrative work, English fluency, and the ability to multitask. Proficiency with Google Workspace and strong communication are essential. This is an on-site role with comprehensive benefits through JLL.

Qualifications

• Minimum 1 year of hospitality and administrative work experience.
• Fluency in English is required.
• Ability to multi-task and maintain high guest service standards.
• Proficient with Google Workspace tools (Gmail, Calendar, Docs).
• Professional and courteous communication with guests and colleagues.

Responsibilities

• Greet guests and assist with arrival, orientation and departure.
• Create a welcoming, helpful guest experience.
• Address guest questions and proactively identify needs.
• Inform guests about available office services and amenities.
• Track visitors, validate access, and manage security procedures.
• Coordinate parking, couriers, and mail as needed.
• Support onboarding/offboarding and KPI-related tasks.

Skills

Guest services

Customer service

English fluency

Hospitality experience

Multitasking

Tools

G Suite/Google Workspace

Job description

JLL is seeking a Business Support, Concierge-1 in New York, NY to warmly welcome guests, assist with arrivals and departures, and provide office orientation. Maintain a professional, energetic demeanor in a fast-paced environment.

Requirements include at least 1 year in hospitality and administrative work, English fluency, and the ability to multitask. Proficiency with Google Workspace and strong communication are essential. This is an on-site role with comprehensive benefits through JLL.