Spa Experience Concierge & Membership Sales

The NOW Atlanta West Midtown; Atlanta (GA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

401(k)

Dental insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Employee discounts

Job summary

The NOW Massage is seeking an Experience Guide to enhance guest experiences in our Atlanta boutique. You will greet guests, promote services and memberships, and manage appointments while ensuring smooth daily operations.

Ideal candidates bring strong guest service skills, an upbeat personality, and the ability to educate guests on enhancements and products. This role supports a welcoming, high-quality spa experience.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication and ability to listen, empathize, and be SME for The NOW

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services and retail.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily according to SOP.
• Resolve guest issues.
• Maintain guest areas to standard.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Sales experience

Guest service skills

Communication skills

Team player

Job description

The NOW Massage is seeking an Experience Guide to enhance guest experiences in our Atlanta boutique. You will greet guests, promote services and memberships, and manage appointments while ensuring smooth daily operations.

Ideal candidates bring strong guest service skills, an upbeat personality, and the ability to educate guests on enhancements and products. This role supports a welcoming, high-quality spa experience.