Boutique Experience & Membership Specialist

The NOW El Dorado Hills; Springfield Meadows (CA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Diversity culture

Supportive team

Team member discounts

Inspiring workspace

Competitive pay + commissions

Job summary

The NOW Massage in California invites an Experience Guide to welcome guests, promote memberships, book appointments, and ensure seamless daily operations at the boutique. This role includes guiding guests through services, handling payments, and sustaining an inviting atmosphere.

You will actively drive enhancements, membership sales, and retail offerings while maintaining exceptional guest interactions and collaborating with leadership to uphold The NOW’s high standards.

Qualifications

• Sales and service-related experience preferred.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about our services and retail offerings.
• Accurately book, edit, and cancel massage appointments.
• Open/close the boutique according to procedures.
• Resolve guest issues.
• Maintain guest areas to standard.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Sales and service experience

Guest service skills

Strong communication

People-oriented

Problem-solving

Team player

Efficient and detail-oriented

Job description

The NOW Massage in California invites an Experience Guide to welcome guests, promote memberships, book appointments, and ensure seamless daily operations at the boutique. This role includes guiding guests through services, handling payments, and sustaining an inviting atmosphere.

You will actively drive enhancements, membership sales, and retail offerings while maintaining exceptional guest interactions and collaborating with leadership to uphold The NOW’s high standards.