Guest Experience & Membership Concierge

The NOW; Englewood (CO); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Wellness resources

Flexible schedule

Free uniforms

Training & development

Free food & snacks

401(k)

Descripción de la vacante

The NOW Massage Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

The NOW Massage offers a flexible schedule, paid time off, health insurance, and ongoing

Formación

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.
• Must be able to be on your feet for the entire shift.

Responsabilidades

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.
• Cleaning all areas of boutique. Cleaning & Disinfecting massage tools as needed. Daily cleaning tasks. Laundry operations all throughout the day.

Conocimientos

Guest service

Sales experience

Communication

Teamwork

Descripción del empleo

The NOW Massage Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

The NOW Massage offers a flexible schedule, paid time off, health insurance, and ongoing