Guest Experience Concierge – Luxury Hotel Front Desk

Bernardus, LLC; California (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on services

Health benefits

Job summary

Bernardus, LLC is looking for a dedicated Guest Services Associate to provide superior service at our luxury resort. Responsibilities include checking in guests, answering calls, and ensuring all accounting procedures are followed. A commitment to excellence, strong organizational skills, and a professional demeanor are essential.

Applicants should have 1-2 years experience in similar roles and be willing to work in a dynamic environment. This position allows for personal interaction with guests and requires meeting high service standards.

Qualifications

• Strong background in Guest Relations or Guest Services.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and check them into the hotel.
• Maintain cashiering procedures and balance shift banks.
• Respond to guests' inquiries in a courteous manner.
• Provide concierge services and assist with reservations.

Skills

Guest Relations

Problem-solving

Organizational skills

Mathematical calculations

Customer service

Education

1-2 years in luxury resorts

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Bernardus, LLC is looking for a dedicated Guest Services Associate to provide superior service at our luxury resort. Responsibilities include checking in guests, answering calls, and ensuring all accounting procedures are followed. A commitment to excellence, strong organizational skills, and a professional demeanor are essential.

Applicants should have 1-2 years experience in similar roles and be willing to work in a dynamic environment. This position allows for personal interaction with guests and requires meeting high service standards.