Luxury Front Desk Concierge – Guest Experience Champion

Davidson Hospitality Group.; New Orleans (LA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

Hotel Discounts

Tuition Reimbursement

401K Match

Paid Time Off

Job summary

A luxury hotel brand located in New Orleans is seeking a Front Desk Agent to provide exceptional customer service and create memorable guest experiences. Responsibilities include managing check-ins and check-outs, resolving guest inquiries, and collaborating with departments for seamless service. Ideal candidates will have customer service experience and strong communication skills. This position offers opportunities for career growth in a vibrant hospitality environment, along with comprehensive benefits including health coverage and employee discounts.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs.
• Respond promptly to guest inquiries and resolve issues.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Cash handling

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

A luxury hotel brand located in New Orleans is seeking a Front Desk Agent to provide exceptional customer service and create memorable guest experiences. Responsibilities include managing check-ins and check-outs, resolving guest inquiries, and collaborating with departments for seamless service. Ideal candidates will have customer service experience and strong communication skills. This position offers opportunities for career growth in a vibrant hospitality environment, along with comprehensive benefits including health coverage and employee discounts.