Guest Experience Specialist - Front Desk

CP Lansing - Red Cedar LLC; Lansing (MI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401K

Tuition assistance

Discounted hotel stays

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care Associate to greet guests, assist with check-in/check-out, and ensure a warm, welcoming experience. You’ll post charges, handle transactions, and share information about hotel programs and promotions.

This on-site role supports a busy front desk team in delivering outstanding hospitality daily. The ideal candidate is friendly, proactive, and reliable, with strong communication skills and a genuine passion for guest service.

Qualifications

• Team player with ability to work in a fast-paced hospitality environment.
• Attention to detail and a positive, proactive attitude.
• Enthusiastic, customer‑facing personality and great communication skills.

Responsibilities

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain high levels of service and hospitality throughout interactions.
• Resolve guest concerns quickly to ensure complete satisfaction.
• Accurately post charges, handle payments, and follow cash-handling procedures.
• Manage guest mail and messages with discretion and professionalism.
• Stay knowledgeable about the hotel brand, programs, and offers.
• Communicate guest needs and feedback clearly to other departments.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Skills

Team Player

Detail Oriented

Enthusiastic

Education

High School or better

Job description

Concord Hospitality is seeking a Front Desk & Guest Care Associate to greet guests, assist with check-in/check-out, and ensure a warm, welcoming experience. You’ll post charges, handle transactions, and share information about hotel programs and promotions.

This on-site role supports a busy front desk team in delivering outstanding hospitality daily. The ideal candidate is friendly, proactive, and reliable, with strong communication skills and a genuine passion for guest service.