Guest Experience Concierge

Travel Leisure Resort Development Inc; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid time off and holidays

Life and accident coverage

Disability coverage

Job summary

Travel + Leisure Co. is seeking a friendly front desk associate to welcome guests and guide them through registration and check-out processes. You will handle room rate quotes, assist with reservations and respond promptly to inquiries in a fast-paced resort environment.

Ideal candidates communicate clearly, manage cash transactions accurately, and maintain a professional appearance. This role offers comprehensive benefits and opportunities for growth within a global hospitality brand.

Qualifications

• Professional appearance and positive, can-do attitude.
• Excellent English reading, writing and comprehension.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling procedures.
• Multitasking in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Provide warm welcomes to guests around the world.
• Guide guests through the registration process, issue unit keys, and provide information about resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and completely.

Skills

Communication skills

Professional appearance

Problem solving

Cash handling

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. is seeking a friendly front desk associate to welcome guests and guide them through registration and check-out processes. You will handle room rate quotes, assist with reservations and respond promptly to inquiries in a fast-paced resort environment.

Ideal candidates communicate clearly, manage cash transactions accurately, and maintain a professional appearance. This role offers comprehensive benefits and opportunities for growth within a global hospitality brand.