Guest Experience Concierge - Front Desk

The Bernstein Companies; Middleborough (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established hotel group is seeking a Front Desk Associate to provide exceptional customer service, manage guest check-ins, and enhance guest experiences. Key responsibilities include welcoming guests, resolving complaints, and collaborating with team members. The ideal candidate has strong communication and organizational skills, experience in hospitality is preferred, and must be fluent in English. This role offers a dynamic work environment focused on guest satisfaction and teamwork.

Qualifications

• Experience in hospitality/hotel environment preferred.
• Fluency in English essential.
• Flexibility to work shifts including weekends and holidays.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Address guest inquiries and provide information.
• Resolve guest complaints professionally and promptly.

Skills

Excellent communication

Strong organizational skills

Problem-solving

Customer-focused attitude

Punctuality

Education

High School graduate or G.E.D. equivalent

Tools

Hilton OnQ

Microsoft Office Suite

Job description

An established hotel group is seeking a Front Desk Associate to provide exceptional customer service, manage guest check-ins, and enhance guest experiences. Key responsibilities include welcoming guests, resolving complaints, and collaborating with team members. The ideal candidate has strong communication and organizational skills, experience in hospitality is preferred, and must be fluent in English. This role offers a dynamic work environment focused on guest satisfaction and teamwork.