Guest Experience Concierge & Local Insider

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Coverage (Multi-Tier)

Dental & Vision Coverage

24/7 Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Cadillac Hotel & Beach Club in Miami Beach seeks a Guest Experience Planner to assist guests with a wide range of needs, from transportation and dining to sightseeing and personal arrangements. fluency in English and local area familiarity are essential; you will connect guests with merchants and services to create memorable experiences.

The role requires strong communication skills and a customer-service mindset, with prior experience in hospitality or service industries preferred.

Qualifications

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc.
• Provides directions to meetings and events within the hotel and explains hotel facilities.

Job description

Cadillac Hotel & Beach Club in Miami Beach seeks a Guest Experience Planner to assist guests with a wide range of needs, from transportation and dining to sightseeing and personal arrangements. fluency in English and local area familiarity are essential; you will connect guests with merchants and services to create memorable experiences.

The role requires strong communication skills and a customer-service mindset, with prior experience in hospitality or service industries preferred.