Guest Experience Concierge

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with Company匹

Paid Vacation & Sick Time

Paid Parental Leave

Hotel Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Guest Experience Assistant / Concierge in Miami Beach to provide personalized guest service, local recommendations, and seamless experiences for guests both inside and outside the hotel. You’ll coordinate dining, transportation, and VIP experiences, building strong relationships with local partners to bring the destination to life.

The role emphasizes a warm, engaging, service-driven mindset with flexible availability, including early

Qualifications

• Experience in concierge, hotel, hospitality, guest service, luxury service, tourism, or customer service preferred.
• Strong communication, interpersonal, and relationship-building skills with a professional presence.
• Knowledge of local attractions, restaurants, transportation, nightlife, and destination experiences preferred.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests during their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain knowledge of hotel amenities, services, promotions, and local events.

Skills

Guest service experience

Communication skills

Interpersonal skills

Relationship-building

Multitasking

Tools

Reservations systems

Guest service platforms

Hotel operational systems

Job description

Sonesta Hotels International Corporation is seeking a Guest Experience Assistant / Concierge in Miami Beach to provide personalized guest service, local recommendations, and seamless experiences for guests both inside and outside the hotel. You’ll coordinate dining, transportation, and VIP experiences, building strong relationships with local partners to bring the destination to life.

The role emphasizes a warm, engaging, service-driven mindset with flexible availability, including early