Front Desk Concierge – Memorable Guest Experience

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cadillac Hotel & Beach Club in Miami Beach is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/check-outs, respond to inquiries, and provide recommendations on local attractions and hotel amenities.

The role requires strong customer service, excellent communication, and experience with cash handling, in a fast-paced hospitality environment. This on-site position offers opportunities to collaborate across departments and maintain a polished front

Qualifications

• Previous customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to handle guest inquiries with professionalism and empathy.
• Familiarity with hotel PMS and computer systems.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Tools

PMS software

Job description

Cadillac Hotel & Beach Club in Miami Beach is seeking a Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/check-outs, respond to inquiries, and provide recommendations on local attractions and hotel amenities.

The role requires strong customer service, excellent communication, and experience with cash handling, in a fast-paced hospitality environment. This on-site position offers opportunities to collaborate across departments and maintain a polished front