Guest Experience Concierge – Oceanfront Luxury Hotel

Davidson Hospitality Group; Miami (FL); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Résumé du poste

The Cadillac Hotel & Beach Club by Davidson Hospitality Group in Mid-Beach, Miami, is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-ins/outs with precision. You will respond promptly to inquiries, provide recommendations, and collaborate with other teams to ensure memorable guest experiences.

Join a team that values professionalism, efficiency, and guest-centric service, with opportunities to assist guests with local insights while maintaining an organized,

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsabilités

• Provide exceptional customer service and a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs with accuracy.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Assist guests with recommendations and information about local attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Connaissances

Customer service

Cash handling

Communication

Multitasking

PMS software

Team collaboration

Problem-solving

Flexibility

Formation

High School diploma or equivalent

Outils

Hotel PMS software

Description du poste

The Cadillac Hotel & Beach Club by Davidson Hospitality Group in Mid-Beach, Miami, is seeking a friendly Front Desk Agent to warmly welcome guests and manage check-ins/outs with precision. You will respond promptly to inquiries, provide recommendations, and collaborate with other teams to ensure memorable guest experiences.

Join a team that values professionalism, efficiency, and guest-centric service, with opportunities to assist guests with local insights while maintaining an organized,