Guest Experience Concierge – Lobby & Visitor Services

cw; Washington (District of Columbia); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Concierge to join the onsite account team. You will welcome visitors, coordinate check‑in and badges, assist with directions, and support meetings and events to ensure a productive, engaging workplace environment.

You will interact with clients and vendors, maintain lobby operations, and help with administrative tasks while upholding security and safety protocols. This role requires strong communication and a customer‑focused demeanor.

Qualifications

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.
• Experience providing face‑to‑face service in a fast‑paced, high‑volume environment preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is required.
• Prior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.

Responsibilities

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism and courtesy.
• Manage the visitor check‑in process, including issuance of visitor badges, security adherence, and maintaining logs in the visitor system.
• Maintain an active lobby presence, ensuring accessibility to employees and visitors via in‑person, phone, or chat.
• Assist guests with local directions, dining suggestions, travel arrangements, and cab calls as appropriate.
• Support workplace hospitality with beverages or snacks and keep the reception area clean and welcoming.
• Schedule, coordinate, and support meeting room reservations and onsite events, including catering logistics.
• Provide administrative support to office functions, including mailroom, supplies, and conference room inspections.
• Review SOPs and safety policies to ensure compliance and prompt communication of updates.
• Conduct campus tours and coordinate vendor work with property management and landlord representatives.

Skills

Communication Proficiency

Customer Service Excellence

Organizational Skills

Interpersonal Relationships

Problem Solving

Professionalism

Multitasking

Technical Proficiency

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cushman & Wakefield is seeking a Workplace Experience Concierge to join the onsite account team. You will welcome visitors, coordinate check‑in and badges, assist with directions, and support meetings and events to ensure a productive, engaging workplace environment.

You will interact with clients and vendors, maintain lobby operations, and help with administrative tasks while upholding security and safety protocols. This role requires strong communication and a customer‑focused demeanor.