Guest Experience & Workplace Concierge

CBRE Group, Inc.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will greet visitors, issue passes, manage phone inquiries, and support events and daily operations in a dynamic facility environment. You will coordinate with vendors, handle on-site communications, and follow security and emergency procedures while maintaining a professional customer-service mindset.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Strong communication skills and a professional demeanor.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to follow standard procedures and work independently with accuracy.

Responsibilities

• First point of contact for all visitors; greet, issue passes, and follow security protocols.
• Answer phones professionally; prepare presentations and address groups of varying sizes.
• Coordinate and confirm recreational, dining, and business activities as requested.
• Manage janitorial or maintenance work orders; coordinate mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints; provide solutions with a customer-service mindset.
• Organize and manage on-site events; secure space, set up, and tear down, deliver supplies.

Skills

Communication

Organization

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will greet visitors, issue passes, manage phone inquiries, and support events and daily operations in a dynamic facility environment. You will coordinate with vendors, handle on-site communications, and follow security and emergency procedures while maintaining a professional customer-service mindset.