Guest Experience Lead - Office Concierge

cw; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Ambassador to serve as the onsite liaison, delivering hospitality and service excellence for employees and visitors at a client facility in Atlanta. You will collaborate with facilities and operations teams to maintain a welcoming, organized environment.

The role emphasizes strong communication, problem solving, and proactive support in a fast-paced workspace, with opportunities to contribute to safety programs and workplace initiatives.

Qualifications

• This role requires strong hospitality and service mindset.
• Experience supporting facilities or real estate services is preferred.
• Proficient in office software and coordinating with cross-functional teams.

Responsibilities

• Serve as the first interaction point for employees and visitors with friendly service.
• Greet, welcome, direct visitors; notify personnel of arrivals.
• Answer the phone system, route calls or take messages.
• Maintain reception, pantry and mother’s room areas in clean condition; monitor policies.
• Coordinate reports, proposals and materials; manage inventory and reordering.
• Plan events, catering, and conference room usage; support lunch programs if established.
• Provide high-touch support, space readiness, and safety guidance for employees.

Skills

MS Office

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree or higher

Hospitality experience 4-7 years in lieu of a degree

Job description

Cushman & Wakefield is seeking a Workplace Experience Ambassador to serve as the onsite liaison, delivering hospitality and service excellence for employees and visitors at a client facility in Atlanta. You will collaborate with facilities and operations teams to maintain a welcoming, organized environment.

The role emphasizes strong communication, problem solving, and proactive support in a fast-paced workspace, with opportunities to contribute to safety programs and workplace initiatives.