Guest Experience Concierge – Welcome & Front Desk

Cushman & Wakefield; Washington (District of Columbia); On-site; USD 26,000 - 32,000; Full time

Job summary

Cushman & Wakefield in Washington, DC, seeks a personable Concierge to join the onsite account team. As the primary contact in the lobby, you welcome visitors, direct guests, and support a professional environment aligned with client and firm standards.

You will manage visitor check‑in, maintain logs, assist with meeting room needs, coordinate with facilities and vendors, and help with event support while upholding security protocols and a positive, guest‑centric attitude.

Qualifications

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.
• Experience providing face‑to‑face service in a fast‑paced, high‑volume environment preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is required.

Responsibilities

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects both Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism, courtesy, and a consistent customer‑service focus.
• Manage the visitor check‑in process, including issuance of visitor badges, adherence to security protocols, and maintenance of accurate visitor logs within the electronic visitor management system.
• Maintain an active and visible presence in the lobby, ensuring accessibility to employees and visitors via in‑person interaction, phone, or chat.
• Assist guests by providing local directions, dining suggestions, travel arrangements, calling cabs, and other concierge‑style support as appropriate.
• Support workplace hospitality by offering beverages or snacks to guests when possible and maintaining a clean, organized, and welcoming reception area.
• Schedule, coordinate, and support meeting room reservations, as well as assist with onsite events, catering logistics, and other hospitality needs.
• Provide administrative support to office functions, including mailroom assistance, supply ordering, conference room inspections, and other facility‑related tasks as required.
• Review and follow all standard operating procedures, building policies, and safety/security protocols to ensure compliance and consistency.
• Communicate any changes, updates, or new information promptly and accurately, following up with employees or visitors to ensure issue resolution and satisfaction.
• Conduct tours of the campus for guests, providing an overview of relevant history, workplace amenities, and key points of interest.
• Manage and coordinate onsite vendor work in partnership with property management and landlord representatives, serving as a liaison between building vendors and the client.
• Review internal work order systems, submit service requests, and communicate building issues to management as a tenant‑landlord liaison.
• Ensure a positive and seamless guest experience through proactive engagement, professional demeanor, and flexibility in supporting irregular or extended hours for events or special functions.
• Provide advance notice of personal time off and ensure coverage needs are communicated effectively to both manager and client representatives.
• Demonstrate professionalism, pride in work, and consistent customer‑focused behavior at all times.

Skills

Reception skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cushman & Wakefield in Washington, DC, seeks a personable Concierge to join the onsite account team. As the primary contact in the lobby, you welcome visitors, direct guests, and support a professional environment aligned with client and firm standards.

You will manage visitor check‑in, maintain logs, assist with meeting room needs, coordinate with facilities and vendors, and help with event support while upholding security protocols and a positive, guest‑centric attitude.